MNsure vows to up staffing to end long call-wait times

Thursday, January 14, 2016

From ST. PAUL PIONEER PRESS: Officials at MNsure vowed Wednesday to beef up call center staff for the final weeks of open enrollment, hoping to reverse lengthy call delays late last month that hark back to the exchange's disastrous first year rollout. Just past a key deadline for consumers to buy insurance effective for the new year, MNsure said it is on track to meet projections for signups for the private plans that fund its budget.