Legislative auditor: 'We think MNsure performed badly'

Wednesday, February 18, 2015

From the MINNEAPOLIS STAR TRIBUNE: An expansive new study that chronicles MNsure's troubled debut concludes that failures outweighed achievements in the health insurance exchange's first year. The report that Legislative Auditor James Nobles delivered Tuesday is the most thorough government review to date of MNsure's initial shortcomings. It documents issues with MNsure's online enrollment system and customer service, plus a lack of testing before the system debuted in October 2013. It also undercuts one of MNsure's few celebratory points in early 2014, when exchange officials claimed success in beating its enrollment projection.