Court: Employer can be held liable for harassment from customer

Sunday, May 18, 2014

From Employers might want to incorporate a recent court case, which involved accusations of ongoing sexual harassment and racial harassment by a customer, into their training on harassment. The court in this case concluded that "an employer is liable under Title VII [of the Civil Rights Act of 1964] for third parties creating a hostile work environment if the employer knew or should have known of the harassment and failed 'to take prompt remedial action reasonably calculated to end the harassment.'"